Practical help

Here are some of the helpful services we have heard about, offering practical help during self-isolation.

Elstead Emergency Response

Hopefully everyone in Elstead will have received the Parish Council’s Emergency Response leaflet. If you are able to volunteer to help those who are in need in the village, the Parish Council would love to hear from you. If you need help or support please contact them and they will arrange some help for you. There is a dedicated telephone number on the leaflet and contact form link.

Register online at

Call: 01252 411745 between 10am-4pm

You can also register to get help from the Government, if you are categorised as extremely vulnerable, even if you didn’t receive the original shielding letter, but think you perhaps should have:

Help in Elstead & Thursley

Help in Elstead  and Help in Thursley are voluntary organisations providing practical assistance to people living in these villages, who need help in their daily lives and who do not have access to other resources.

You can call:

Elstead: 01252 702702 between 10am and midday, Mon –Fri

Thursley: 01252 703857

Food shopping, deliveries and takeaways

The Elstead Village website has a useful section dedicated to information and links to local food options:

Sainsbury’s in Godalming is only allowing one adult per family to enter the store:

      • Mon-Sat 7.30am – 8am for NHS and care workers only (ID required);
      • Mon, Wed and Fri 8-9am for elderly and vulnerable only;
      • And for all customers Mon, Wed and Fri 9am-8pm, Tues, Thurs, Sat 8am-8pm and Sun 10-4.30pm

Waitrose in Godalming the first hour of opening is for elderly and vulnerable customers and their carers.


Borough Wide Community Meals Service

There is a borough wide community meals service that vulnerable elderly residents may wish to access during these unprecedented times. The community meals service has capacity to support more people now.  Moving forward, the Council will be looking at ways to widen the community meals service to meet demand, which we anticipate will increase.

Each of the centres provide their own approved hot, freshly cooked healthy meal to certain parts of the borough. We are in Godalming area (Waverley Borough Council) so you should call 07771 805414 or email


If you just need someone to talk to let us know. Your pastoral visitor should already have made contact. Use the phone numbers to make contact with the pastoral team, and clergy or a pastoral visitor will be in touch.

Pre-pay energy suppliers

If you have a prepay meter and have to go into isolation due to coronavirus – your energy company will help. For contact numbers, visit the company’s website. Some of the main ones are listed below:

British Gas: 0330 100 0303

EDF: 0333 200 5110 

EON: 0345 303 3040

NPower: 0800 073 3000 or 0330 100 3000

Scottish Power: 0800 027 0072

SSE: 0345 072 9495

Problems at home

South West Surrey Domestic Abuse Outreach Team

Until further notice, support will be via phone and you will be answered by a trained Domestic Abuse Support Worker.

Call 01483 898884 – Monday to Friday, 9.00am to 4.00pm. If we are unable to answer, please leave a short message with safe contact details on our 24-hour answerphone and we’ll ring back, or email

We are working with partners in the voluntary and statutory sector to ensure the needs of survivors and children are considered and met.

In an emergency dial 999.

More complex needs

If you or someone you know is hugely vulnerable and in a situation that is beyond the help of volunteers please call the Surrey County Council helpline 0300 200 1008 (8am – 6pm Monday to Friday, Saturday to Sunday 10am – 2pm).

Help for relatives elsewhere

Use this website to find local coronavirus support groups in their area: